NBNate Bauer
Lead Product Designer @ Centene
About
Lead Product Designer with 15 years of experience in enterprise healthcare UX, currently at a Fortune 25. Co-founded Design Shaped, a free mentorship community that's hosted 50+ live events that include portfolio and resume reviews.
How I can help
To edit.
Expertise
Experience
Lead Product Designer · Centene Corporation
2021 - Present
• Led a $40M, 0→1 initiative with a 25+ person product team through Agile and Lean UX practices, delivering the Centene Recovery Platform with a 34% increase in claim processing speed and 62% fewer data errors. • Doubled the average processing speed of 5 product lines by launching 5 enterprise-scale MVPs across multiple departments, applying information architecture and design critique to streamline workflows. • Improved sprint commitment accuracy from ~60% to 90% across 7 product teams by scaling a custom agile workflow ("Slicing") that gave designers, developers, and POs a bi-weekly cadence and shared source of truth for in-flight work. • Cut average UI build time by ~30% across product teams by consulting on AI adoption and design systems strategy adapted to each team's existing stack, rather than forcing migration to a single framework. • Cut MVP timelines from ~6 weeks to 2 by building the K-T design system from scratch and shipping components into Fondue - a system reaching 1 in 15 Americans - with accessible, ready-made parts. • Saved 200+ design hours annually by consolidating 4 redundant design workflows into shared systems work, surfaced through weekly DesignOps and Design Studio forums I led across 7 product teams.
Senior UX Designer · Exchange Bank
2016 - 2021
• Led the end-to-end redesign of a 500-page enterprise banking website serving 2.3M customers, delivering the full migration in 11 months against a 14-month plan. • Drove a 35% lift in investment account sign-ups by redesigning the onboarding flow from 14 steps to 6, removing redundant identity checks and surfacing fee transparency upfront. • Cut customer-support calls by 25% after restructuring the site’s information architecture, validated through tree- testing with 400 + customers before any screen was designed • Achieved a 100% Lighthouse score across 500+ pages by meeting ADA, Section 508, and WCAG AA compliance standards. • Accelerated delivery timelines ~25% by introducing Scrum, Agile, and human-centered design practices across a 10+ person cross-functional team and the 20+ person marketing department.
UX Designer · Already Set Up
2013 - 2016
• Built 80+ client websites with WordPress, HTML, and CSS, owning each project from kickoff to launch. • Cut client revision rounds from an average of 5 to 2 by establishing the agency's standard UX process (competitive analysis, user research, wireframing, and prototyping), now adopted across all new client projects. • Reduced post-launch support requests 75% by training 40+ clients to self-manage their websites via CMS, eliminating reliance on hourly dev help for routine content updates.
Web Designer · Business Website Center
2010 - 2013
• Designed custom visuals and layouts for 20+ service-based websites using Photoshop, Illustrator, and InDesign. • Developed 20+ custom websites with HTML and CSS to align with each client's brand and service offering. • Partnered directly with clients on live design adjustments, balancing user experience with client preferences. • Contributed to a lean in-house team at a startup web agency, delivering end-to-end design support for small business websites.
Selected work
